Karen Atkins, Chief Operating Officer with UniMed Direct, is a senior leader charged with overseeing all of the company’s service delivery functions. Karen draws on her experience in sales management, training and business development to ensure her team is focused on the right things: accuracy, compliance and evidence-based decision making that protects both injured workers and insurance companies.
Under Karen’s leadership, UniMed Direct has become a leading provider of utilization review workflow software and evidence-based support for managed care operations in the United States. Serving as the link between clients and the software development team, Karen has an integral role in influencing the development of the ReviewStat software. Her continued commitment to asking the right questions and truly understanding clients’ issues and future needs facilitates the ongoing cycle of software enhancements and improvements.
Karen learned the ins and outs of utilization review working with a small company. With access to, and accountabilities for, functions at all levels of the workers’ compensation claims process, including utilization review, bill review and case management, Karen developed a deep understanding of the intricacies and opportunities that existed within the “way things are done”.
Progressing in her career, Karen moved into a role as District Manager with a national provider of workers’ compensation solutions. In one year, under her guidance and process improvements, Karen moved her district from operating at a single-digit loss to earning a 34 percent profit. Her commitment to continuous improvement, laser-focus on quality, and ability to motivate her team resulted in an additional >30 percent profit increase in her district the following year.
In Karen’s current role with UniMed Direct, she is leading the conversation, and the industry, on how to make the utilization review process more efficient for all stakeholders: physicians, insurance companies and, most importantly, patients. Karen interacts with clients to identify their true needs and to diagnose ways in which processes, technology, staff, and quality control can work together to deliver evidence-based decisions quickly and reliably.