Embracing Technology and Achieving Operational Excellence

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Stacey Embracing Technology Article July 2017
As someone who has been using technology to solve business problems for over 20 years, I find one factor to be the most critical in helping a client or customer move their operations forward: Does the decision maker who is responsible for the operation’s processes embrace technology?

When the key player in the operation embraces technology there are very few limits to what ReviewStat® can do for them. They understand that technology breeds efficiency and that an advanced system can move their workflow faster and more effectively. Then they can shift their time, attention and critical resources to focus on strategic objectives. These operations managers understand they can do more with less by using technology in intelligent ways.

Author Elbert Hubbard said, “One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” Great managers who embrace technology know this, and they use the technology to get more productivity out of their organization.

So what holds those other managers back from embracing technology? Are they risk averse? Do they lack a belief that technology can effectively do what people are doing? Do they have concerns that having less staff in the future equates to a less important position for themselves? Perhaps they believe that whatever has been around longer simply works better. Or do they just resist change in any form because of the fear of the unknown?

But as hockey great Wayne Gretzky said, “You miss 100 percent of the shots you never take.”

We have to embrace change to move forward, and technology is a constant change driver in any operations department. As you read this article, ask yourself whether or not you embrace change. That doesn’t mean you simply allow it to happen or that you participated in a few changes or projects in your department. EMBRACING something is about supporting it willingly and enthusiastically. Are you someone who routinely does that?

I close this article with a quote from Mark Twain, and I wish this for you with all of my heart:

“20 years from now you will be more disappointed by the things you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.” If you’re ready to explore user-friendly software that makes your work flow more efficient, discover ReviewStat® today.

Stacey Jefferson

Stacey Jefferson, Vice President of Client Solutions for UniMed Direct, is a strategic leader responsible for the company’s software accounts and implementations. Guiding the implementation of innovative technologies to support medical management processes, including utilization review, physician peer review and case management, Stacey is focused on continuous improvement, accuracy and compliance, and the usability of software and technology.